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About Us
At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we're committed to sustainability, customer excellence and community impact. Since 1945, we've supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Chance
We are looking for a Technical Services Representative who serves as the primary technical liaison between Atlantic and its customers and internal operations. The role is responsible for supporting product performance, consulting on resolving quality and converting issues, strengthening customer relationships through regular visits, and ensuring specifications and process align with manufacturing capabilities.

What You'll Do

Conduct regular customer visits to review performance, address concerns and strengthen working relationships

Documents all customer visits in a Technical Service Report, with a copy distributed to the Salesperson, Operations, Quality to support issue resolution

Provide on-site technical support during trials, start-ups, and problem resolution activities

Audits customer process, carton quality and carton design

Coordinates design improvements with sales, Design depts and operations

Support customer transitions to automated and replacement equipment through needs assessment, equipment selection advice,



trial coordination, and ensuring smooth start-up with optimized performance

Troubleshoot technical problems related to equipment

Consult on corrective actions with Manufacturing, Quality, Design, and Sales teams

Co-ordinates and follows through on accounts that transition to Atlantic from competitors

Stays current on all industry/product developments by continuous learning

Consult with Sales, Operations, Quality and Design to analyze, determine and report on the optimal method for manufacturing

Work with Steel die supplier on best practices and set standard requirements for Atlantic manufacturing

Act as an ambassador for Atlantic and assist with promoting future sales to existing clients

Provide input into product design where goods or services must be tailored to suit clients' needs

Initiates and takes part in cost savings projects for customers as requested or required

Coach employees on best practices for challenging operational requirements

May supervise the activities of other technical sales specialists

Works on special projects as assigned

What You Bring

Experience in the corrugated packaging industry (sheet plant or integrated operations required)

Strong knowledge of corrugating,



converting processes, and packaging performance requirements

Excellent problem-solving, communication, and customer-relationship skills

Ability to read technical drawings, specifications, and test data

Proficiency in reporting systems and standard business software

What We Offer

Comprehensive health, dental and vision coverage (dependents included)

Teamwork-focused culture with sustainability initiatives and social events

A culture of appreciation through a point-based recognition

Opportunities for advancement and internal movement

Education assistance for continuous skill development

Academic scholarships for employees' children

Safety equipment and PPE support program

Inclusion and Accessibility
Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team- we're here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.

Please Note
Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.

Hiring Range : $85,000 - $95,000 per year. A candidate's experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.

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📌 Technical Services Representative (Ontario)
🏢 Atlantic Packaging Products
📍 Ontario