Lead Help Desk & SaaS Support - Pacific Time (British Columbia)

Lead Help Desk & SaaS Support - Pacific Time (British Columbia)

30 Aug
|
AssistIQ
|
British Columbia

30 Aug

AssistIQ

British Columbia

AssistIQ is seeking a Help Desk Manager to lead support for all customers across our SaaS healthcare solutions. You will manage a team of analysts, ensure timely responses, high customer satisfaction, and reliable system availability for US and Canadian clients.
You will establish SLAs, monitor KPIs, maintain knowledge bases, and coordinate major incidents with product and engineering. The role requires solid leadership, excellent communication, and willingness to work Pacific time with

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📌 Lead Help Desk & SaaS Support - Pacific Time (British Columbia)
🏢 AssistIQ
📍 British Columbia

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