Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow Our mining client is seeking a Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow
Join a corporate end-user computing team supporting day-to-day IT operations within a large-scale mining environment. This role provides Tier 2 desktop support for hardware, software, mobile devices, enterprise applications, and collaboration tools across a multi-platform environment. The position supports both in-person and remote users while partnering with Service Desk, Network & Server Operations, and Client Technology teams to resolve technical issues.
12 month Contract, Vancouver, Onsite 5 days a week, will move down to 4 days later , Working Hours: 37.5/week PST
Must Haves 5+ years providing Tier 2 support within a corporate office workplace
Enterprise support for Mac OS , Apple products, and iOS devices in an ActiveSync setting
Solid support background with Windows , Microsoft 365 , and Exchange Online
Hands-on use of ServiceNow or other incident management and ticketing systems




Good understanding of computer hardware, software, networking, remote support tools, and client-server networking systems
Nice to Have Familiarity with JAMF, NoMAD, Apple Enterprise Connector, and InTune on Mac
Experience providing VIP/executive-level support
Experience supporting Xerox AltaLink multifunction printers
Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority
Background in customer service or hospitality
Responsibilities Provide Tier 2 technical support for computers, mobile devices, peripherals, and software
Troubleshoot and resolve technical issues with vendor support teams
Support multi-platform environments including file servers, email servers, collaboration tools, and enterprise applications
Respond to support requests through ticketing systems, phone, email, and chat
Document incidents and requests within the ticketing system
Coordinate hardware and software procurement with internal procurement teams
Develop and update Knowledge Base articles for internal documentation

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📌 Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, (British Columbia)
🏢 S.i. Systems
📍 British Columbia