Join EIL Global as a Field Service IT Support Engineer in New Zealand. This role involves coordinating field engineers, managing ticketing systems, and ensuring timely onsite technical support across multiple locations.

As a contracted IT Dispatch Support professional, you will be responsible for dispatch coordination, monitoring tickets, and maintaining SLA compliance. Your strong technical knowledge in POS and retail IT environments will be essential for troubleshooting various IT systems, including desktop/server and peripheral devices at multiple sites throughout New Zealand.

Key Responsibilities:
• Coordinate dispatch of engineers according to ticket priority and availability
• Manage schedules, site visits, and urgent support requests
• Monitor tickets and ensure timely updates from engineers




• Communicate with customers and escalate issues as necessary
• Track SLAs and regularly report on pending tickets and coverage

Requirements:
• 2+ years in IT support, dispatch coordination, or service desk roles
• Experience with multiple site operations and field coordination
• Knowledge of IT infrastructure and troubleshooting requirements
• Familiarity with ServiceNow or similar ticketing tools
• Robust communication and stakeholder management skills

Utilize your coordination skills and technical know-how to deliver exceptional IT support across New Zealand with EIL Global.
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