Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Our Perks Fantastic employee discount on all Samsung products
Competitive Salary
Employer paid Medical and Dental coverage from day one
Group RRSP plan that helps you save for the future
Free on-site gym to get your sweat on
Subsidized Cafeteria; including free Starbucks coffee/latte machine
4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
Access of Samsung U for 24/7 online learning
Employee Referral program- we want great talent like you!
Additional Well Being Days for better work life-balance!
Role and Responsibilities Essential Duties and Responsibilities:
Product Management Create and own the Cx & Operations product roadmap, aligning with the vision and strategy of the business, focusing on features that drive business strategy, improve customer experience, and support in the optimization of operational processes, for both online & SES
Lead the ongoing review of the Cx & Operations product roadmap to identify new opportunities and re-prioritize as needed based on shifting business & operational strategy, global projects, newly available functionality (quick-wins), analytics, and customer feedback
Oversee the performance of implemented features and work with platform team and impacted stakeholders to identify opportunities for improvement with regular checkpoints
Seek out opportunities to improve agility in delivering platform features by leveraging pre-existing/configurable functionality, global initiatives, scalable opportunity, and redefining how new features are approached with development partner
Work with team members to define KPIs and ROI for implemented features & monitor performance once implemented
Serve as the overall Cx & order management, and operational process SME
Build relationships and work cross-functionally to share best practices, ensure clear objectives/R&R;, manage escalations/risk mitigation, and obtain support when needed
Accountable for lifecycle of products, including EOL/decommissioning of platform features
Ensure user stories, process flows, and business requirements are clearly documented to minimize ambiguity in expectations and re-work
Define project schedule for each feature that is being built with the necessary documentation (based on project size and scope)
Ensure testing scope,



execution, and documentation of test results are completed thoroughly
Proactively communicate to CS team and impacted stakeholders, providing training in a timely manner prior to new features launching
Contribute to exec presentations & MP planning, as needed
Support on & prioritize NPS initiatives where appropriate
Production Management Responsible for ensuring overall health of Hybris/NERP (OMS) production environment and timely resolution of issues and understanding root cause
Support and monitor omnichannel platforms and APIs
Identify opportunities to improve production/OMS process to reduce manual effort
Optimize self-serve capability (for agent and customer) to reduce need for third party support
Oversee configuration of pricing, promos, delivery modes, etc. to ensure setup is correct
Act as primary point of escalation for production issues
Report on production issue status & prepare documentation when required
People Management As MSP Manager, support MSP’s as needed: Escalations (to/from partners, HQ, internal to SECA)
Monitor progress on initiatives
Align on priorities/work assignment
Ensure they have what is required to be successful in their roles
Skills and Qualifications Education Bachelor’s degree in Business/Marketing or related field
Knowledge Strong analytical, negotiating and prioritization management skills
Passionate about building great products and solving customer and business problems
Purpose and results-driven while being adaptable and adaptable
Strategic thinking/ business knowledge: natural business acumen
Ability to see the big picture
High level of integrity and dependability with a strong sense of urgency and results-oriented
Strong MS office skills in Excel, Word, PowerPoint and proficiency
Possess exceptional organizational skills and attention to detail while having Sense of curiosity & urgency
Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company
Self-motivated and able to work with limited supervision
Versatile in multi-tasking
Strong analytical and planning skills
Proven ability to function effectively in a team environment
Ability to travel overseas




Able to work extended hours and weekends when required
Demonstrated people management skills
Experience 5+ years’ digital product management experience, preferably in the technology, retail or cpg industry
Experience launching new digital products & operational improvements
Extensive experience with SAP Hybris & NERP
People management (team of 2-3 min)
Salary and Benefits The salary range for this role is expected to be between $120,000 to $165,000. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.
The total rewards package for a Regular Full-Time employee may include savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.
Equal Employment Opportunity Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.
Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.
If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
Company Information We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. Please note that we reserve the right to remove or modify job postings at any time. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes excellent pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).

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📌 Senior Manager, Digital Product - Customer Experience & Operations (Ontario)
🏢 Samsung Electronics Perú
📍 Ontario