Lead the business platform strategy at Ingram Micro as the Manager of Business Platform Operations based in Mississauga, Ontario. This hybrid role emphasizes optimizing Zendesk for superior customer support and experience.

Ingram Micro is searching for a dynamic Manager of Business Platform Operations to oversee their Zendesk platform strategies. In this role, you will manage a global team dedicated to enhancing operational efficiency, integrating AI capabilities, and driving user adoption. Collaborating with various stakeholders, you will ensure the platform meets evolving business needs and supports transformative initiatives.

Key Responsibilities:
• Define and implement the roadmap for Zendesk and business systems
• Lead global operations and governance for the platform




• Establish and track operational KPIs for performance improvement
• Foster a high-performing culture through team leadership
• Drive AI-powered initiatives and workflow automation

Requirements:
• Bachelor’s degree in IT or related field
• 8-10 years of experience in enterprise business systems
• 5+ years of people leadership experience
• Proven record in process improvement and technology adoption
• Strong analytical and stakeholder management skills

Elevate customer service and operational excellence through creative solutions and strategic leadership at Ingram Micro.
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📌 Business Platform Operations Manager at Ingram Micro (Ontario)
🏢 Ingram Micro
📍 Ontario