Schedule: Monday to Friday, 8:00 AM – 4:30 PM
Type: Permanent position
Schedule: Monday to Friday, 8:00 AM – 4:30 PM
About IMS Located in Calgary, Alberta Canada, IMS Innovative Manufacturing Source Inc. is a successful, full-service Electronics and Sheet Metal Fabrication Contract Manufacturing company. IMS has a customer base of over 250 customers and operates in a 77,000 sq. ft. manufacturing space. IMS offers a diverse service that places the customer at the center of our operations; no two customers are the same, and we understand there are unique requirements that need to be addressed. Our experienced, knowledgeable, and dedicated team works with our customers from start to finish, ensuring an productive, in-house experience. IMS is continuously looking to build its team with dynamic, dedicated, and knowledgeable team members. Our diverse and inclusive work environment offers a great work culture that our staff are proud to be a part of, with a supportive management team, supervisors, and co-workers in all areas of the business. We have a diverse client base in industries such as Marine, Military, Transportation, Petroleum, Security, and Telecommunications. Through our vertically integrated business model, we assume greater control of the production process throughout the supply chain by simultaneously allowing for greater access to and control of inputs.
Our Mission To be the premier partner and provider of Electronics Manufacturing Services for our customers as they transform lives around the globe.

What We’re Looking For We’re looking for a strong candidate to join our Sales Department as a Customer Account Manager . The ideal candidate will lead the account development and penetration strategy for assigned customers. They should be skilled at building and maintaining relationships and providing exceptional customer service.
This is not a cold-calling position . You’ll focus on maintaining current customer relationships and integrating new customers and their products into IMS. Full training will be provided. Previous experience in account management and electronics knowledge are preferred and considered strong assets.




Role Overview Our Customer Account Manager plays a crucial role in building and maintaining strong relationships with customers to ensure satisfaction and loyalty. Successful Customer Account Managers are proactive, empathetic, and excellent communicators who focus on building trust and delivering value, while also meeting organizational goals.
Key Responsibilities Represent and communicate customer needs, expectations, and feedback to internal teams
Ensure proper planning, purchasing, and production build deadlines are met
Manage day-to-day customer communication and ongoing relationships
Handle customer complaints and disputes diplomatically and efficiently
Manage NCRs and RMAs between the customer and IMS
Maintain accurate records of customer interactions, sales activities, and account updates
Collaborate with IMS departments to meet customer needs and company goals
Seek opportunities to improve customer experience and internal processes
Stay current on best practices in account management
Key Qualifications / Requirements Proven experience in customer account management and strong customer relational skills
Excellent interpersonal skills for internal and external communication
Highly organized with exceptional attention to detail
Ability to understand and follow company procedures and processes
Strong time management and multitasking abilities
Exceptional problem-solving and critical thinking skills
Technical understanding of electronics manufacturing and customer product builds
Positive, mature, and professional demeanor
Proficient in English communication (verbal and written)
Strong computer skills: Microsoft Office (Word, Excel) and ERP systems (Intuitive ERP preferred)
Education : Bachelor’s Degree in Electronics or Mechanical Engineering with 2+ years of experience,



OR Electronics Technologist Technical Diploma with 3+ years of experience, OR Equivalent qualifications and experience
Compensation & Benefits Salary : $60,000–$80,000 per year (based on electronics knowledge and experience)
Profit Sharing : Eligible based on company performance
Work Hours : Monday–Friday, 8:00 AM – 4:30 PM (additional hours as needed)
Vacation : Vacation accrual of 6% per year (approximately 3 weeks (120 hours) vacation per year)
Christmas Shutdown : Additional paid holiday week during year-end closure
Birthday Leave : Paid day off in your birthday month (after 1 year of employment)
Benefits Package (after 90–180 day probation based on training/evaluation): Health spending account, vision and dental coverage, life insurance, AD&D;, LTD, extended health care, employee assistance program (EAP), paid sick time, appointment leave, and personal days

Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Sales and Business Development
Industries Computers and Electronics Manufacturing
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📌 Customer Account Manager (Alberta)
🏢 IMS Innovative Manufacturing Source
📍 Alberta