Our client is an Alberta-based manufacturer and service provider supporting the energy industry with innovative, highly engineered equipment and technology. With a solid reputation in its specialized market and continued growth, the company is looking for a Service Manager to help build and develop its service operation for the future.
This is a key leadership role overseeing field and shop service operations across Canada, with exposure to U.S. and international markets. The successful candidate will bring strong mechanical knowledge, a process-driven mindset, and the ability to build structure, systems, and best practices that improve service delivery, efficiency, and customer satisfaction.
Key Responsibilities Leadership & Operations Lead and develop field and shop service teams across Canada
Establish service standards, processes, systems, and best practices
Improve scheduling, resource allocation, workflow, and overall service efficiency
Build a culture of accountability, teamwork, and continuous improvement
Provide technical leadership and mentorship to service personnel
Remain hands-on and directly involved with complex technical and operational issues when required
Client & Business Engagement Develop strong relationships with key customers and participate in site visits
Act as a senior point of contact for complex service issues and projects
Work closely with internal teams to ensure effective inventory, tooling, and logistical support
Support business growth through service excellence and customer satisfaction




Performance & Improvement Establish and monitor key service metrics and performance standards
Identify opportunities to improve systems, processes, and service delivery
Contribute to budgeting, forecasting, and overall service profitability
Qualifications 7-10+ years of progressive experience in mechanical service, ideally within an industrial, equipment, or field-service environment
Proven leadership experience managing field and/or shop-based technical teams
Strong mechanical knowledge, ideally involving process equipment, rotating equipment, or similar industrial machinery
Demonstrated ability to build structure, processes, and systems within a service organization
Strong problem-solving and continuous improvement mindset
Engineering or technical engineering certification considered an asset
Red Seal Heavy Equipment Technician certification considered an asset
Strong communication and interpersonal skills
Ability to travel, including occasional U.S. and international travel
Ideal Candidate Profile Mechanically strong with previous hands-on field or shop experience
Confident, approachable leader who promotes accountability and teamwork
Process-driven and entrepreneurial, with the ability to create structure and develop best practices
Comfortable operating at both a strategic and hands-on level
Professionally polished and comfortable working with senior leadership and key customers
Compensation Base salary of $135,000-$150,000, commensurate with experience, bonus, plus a comprehensive benefits program and company-related expenses.

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📌 Service Manager (Alberta)
🏢 Summit Search Group
📍 Alberta