Elevate client relationships as the Channel Performance Manager at Scotiabank in Toronto. This role emphasizes data analysis and performance metrics to optimize banking systems and service delivery.
As a Channel Performance Manager, you will drive a customer-focused culture and utilize performance monitoring to identify areas for improvement. Collaborating with analytics and technology teams, you will develop insightful dashboards that inform senior leadership's decision-making. This role also involves facilitating project initiation and ensuring initiatives are grounded in data-driven insights.
Key Responsibilities:
• Champion a customer-focused culture across bank channels
• Track and analyze performance metrics to identify gaps
• Develop intuitive dashboards for sales outcomes visibility
• Create business cases for performance improvement initiatives
• Drive stakeholder alignment for current project intake
Requirements:
• Bachelor’s degree in Business or related field
• 5+ years in business analytics or sales operations
• Proficient in data visualization tools like Power BI
• Experience with CRM systems is an asset
• French proficiency is a plus
Leverage your skills in analytics and project management to enhance Scotiabank's performance landscape.
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