Lead customer support implementations with Priceline in a hybrid work model. Drive readiness for new technologies and training initiatives for ultimate customer care satisfaction.

As the Manager, Support Services Implementation & Readiness, you will spearhead critical training and organizational readiness activities. Your expertise will ensure seamless launches of current products and enhance the overall customer support experience. With a focus on planning, assessment, and execution, you will play a pivotal role in shaping how Priceline’s partner contact centers operate.

Key Responsibilities:
• Lead the planning and launch of customer care initiatives
• Translate business requirements into effective training plans




• Own assessment and reporting of organizational readiness
• Develop successful launch and support strategies
• Monitor and evaluate training effectiveness post-launch

Requirements:
• Bachelor’s degree or equivalent experience
• 7+ years in travel contact center operations
• 5+ years leading training implementations
• Deep knowledge of flight servicing and training
• Proficiency with Jira, Confluence, and virtual training platforms

Elevate customer support through effective training and implementation practices at Priceline.
#J-18808-Ljbffr

📌 Support Services Implementation Manager at Priceline (Ontario)
🏢 Priceline
📍 Ontario