WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

Position: D365 F&O; Functional Analyst

Shift: 40 hours | Full-time

Department: IT

Location: Richmond, BC, Canada

Reports to: Manager, IT Analytics & Reporting

Reporting to the Manager, IT Analytics & Reporting, the D365 F&O; Functional Analyst plays a key role focused on the day-to-day operation, configuration and ongoing support of our Microsoft Dynamics 365 Finance & Operations (ERP) platform. This is 4 days on-site role and has no direct reports.

YOUR ROLE

Platform operations & administration

Day-to-day administration of D365 F&O; including security, role management, licensing and environment health

Help coordinate the two Microsoft release-wave upgrades each year — scheduling, regression testing with the business, and validation before cutover

Monitor environment health

Maintain documentation of configurations, integrations and standard operating procedures

Functional configuration & support

Configure and support core modules — finance, procurement, inventory and warehouse, production control and project management

Run and triage the support ticket queue

Master data governance — helping the business maintain and monitor master data according to established standards

Project execution

Deliver enhancement work from requirements through go-live

Gather and document requirements, then confirm them back with the business

Work alongside our F&O; developer





Reporting & business intelligence

Maintain and extend our existing Power BI reports built on D365 F&O; data

Build straightforward new reports and dashboards in response to business requests

Investigate and resolve reporting discrepancies, working back to the underlying ERP data

Users & communication

Run user training and onboarding as new capabilities go live

Provide clear, timely status updates to the program lead and stakeholders

Translate business needs into platform terms, and platform behavior into business language

Qualifications and Experience:

3+ years hands-on with D365 F&O; in a functional analyst, administrator or support role

Platform administration experience — security and role management, licensing, environment health, patching and release waves

Functional configuration and support experience across core modules

Master data requirements — parts, BOMs, customer, vendor and accounting masters

A track record of delivering work to deadlines, time estimates, user buy-in and adoption.

Ticket-queue discipline — efficiently run and triage a support load

Data Management – understanding of ERP data structure and data entities

Basic to intermediate Power BI — creates, maintains and extends reports

Clear user-facing communication — requirements gathering, training and status updates

Preferably with:

Manufacturing or engineer-to-order industry background

Light X++ or similar exposure — enough to converse with a developer, not to develop

Data integration and interface familiarity, particularly ERP-to-BI

Exposure to CM2,



ISO 9001 or other structured quality assurance protocol

Familiar with Excel Add-ins and VBA

Familiar with Power Automate

What success looks like – YEAR ONE

Platform administration is routine, documented and predictable

The support queue is triaged and current, with response and resolution times trending down

Assigned enhancement work lands on schedule and is adopted by users

Master data is maintained to standard and trusted by the business

Users come to you first with D365 questions, and get consistent answers

Competencies, Skills & Abilities:

Strong analytical skills and ability to research technical solutions.

High attention to detail and commitment to quality.

Ability to manage priorities, make informed decisions, and work with minimal supervision.

Effective communicator who can collaborate across with different stakeholders.

Proactive, innovative, and eager to improve systems, processes, and user experience.

WHITEWATER COMPETENCIES

Accountability – We do what we say

Collaboration – We work well together

Customer Focus – We know and respond to our customers

Communication – We listen to and understand each other

Authenticity – We are honest and trust each other

Resilience – We deal effectively with pressure, are persistent and optimistic

Flexibility & Adaptability – We are willing and able to respond to changing circumstances

WhiteWateris proud to be an equal prospect employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive setting for everyone.

We thank all the candidates who take the time and energy to apply. Given thevolume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones. All the best in your job search.

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📌 F&O Functional Analyst (British Columbia)
🏢 WhiteWater West-
📍 British Columbia