Elevate SAP service excellence with EY as a Service Delivery Manager in Toronto. Oversee complex engagements and strengthen client relationships in this leadership-focused role.

As a key member of EY’s Managed Services team, you will drive exceptional client outcomes and ensure successful SAP operational delivery. With a robust emphasis on SAP governance, you will lead cross-functional teams in identifying solutions to enhance performance across managed service operations. This strategic role requires you to leverage artificial intelligence to optimize service quality and operational efficiency.

Key Responsibilities:
• Drive growth through SAP Managed Services client engagements
• Advise clients on operational transformation and outsourcing




• Lead governance forums and service performance assessments
• Shape delivery capabilities and service offerings
• Enhance service quality using AI insights

Requirements:
• Proven experience in SAP Managed Services leadership
• Ability to shape and solution client engagements
• Strong stakeholder management and executive presence
• 5+ years in SAP operations or Application Management
• Knowledge of SLAs and service delivery frameworks

This role focuses on delivering SAP operational excellence and requires strong leadership and client relationship skills.
#J-18808-Ljbffr

📌 SAP Managed Services Delivery Manager (Ontario)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Ontario