Elevate your career with MCI as a Technical Support Technician in a call center environment. Provide essential support for MCI's innovative motor coach products and assist customers with troubleshooting and maintenance procedures.

MCI, North America's leader in motor coach manufacturing, seeks a skilled Technical Support Technician. You will leverage 10 years of technical support experience, alongside knowledge in HVAC, electrical systems, and Oracle, to assist customers and field teams. This role includes maintaining call logs and collaborating with internal departments to enhance service delivery.

Key Responsibilities:
• Provide repair and maintenance support via phone and email
• Conduct product research using manuals and internal memos




• Assist with warranty inquiries and liaise with vendors
• Offer feedback to improve processes and customer service
• Support Emergency Roadside Assistance staff with calls

Requirements:
• High School Diploma required, degree in Engineering beneficial
• 10 years of customer service and technical support experience
• Proficiency in Oracle and Microsoft Office Suite
• HVAC and electrical troubleshooting skills required
• Less than 5% travel needed

Join MCI to support creative motor coach technology while ensuring customer satisfaction and service excellence.
#J-18808-Ljbffr

📌 Technical Support Technician at MCI (Manitoba)
🏢 Motor Coach Industries
📍 Manitoba