Launch your tech career with Mortgage Automator as a Helpdesk Technician. Deliver Tier 1 support while managing tasks in a hybrid work setting, ensuring productivity and satisfaction.

Mortgage Automator seeks a Helpdesk Technician to be the first point of contact for technology issues. This full-time role requires 1–3 years of experience in helpdesk or technical support, a diploma in IT or related fields, and familiarity with Windows, macOS, and business tools. Expect responsibilities ranging from onboarding new hires to maintaining equipment and managing user accounts.

Key Responsibilities:
• Provide Tier 1 support for hardware, software, and connectivity issues
• Configure and deploy laptops for new hires and retrieve tech from departures




• Administer user accounts and handle password resets across systems
• Manage IT asset inventory and coordinate repairs with vendors
• Maintain documentation for troubleshooting and service protocols

Requirements:
• Diploma in IT, Computer Science, or equivalent experience
• 1–3 years in helpdesk or technical support
• Knowledge of Windows, macOS, and Microsoft 365
• Familiar with Active Directory or similar identity platforms
• Customer service orientation with transparent communication skills

Elevate your IT skills and make a difference in employee experience at Mortgage Automator.
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📌 Helpdesk Technician at Mortgage Automator (Ontario)
🏢 randstad canada
📍 Ontario