Who We Are At OPENLANE we make wholesale easy so our customers can be more successful.
What We Offer Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) & FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We're looking for: As a Dispatcher (Transportation Coordinator), you will coordinate the daily activity within the transportation department, including ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.
You are: Organized.
Detail-oriented.
Team-oriented.
You will: Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications.
Investigate any discrepancies and communicating same to appropriate personnel in a timely manner.
Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner.
Assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
Be familiar with procedures for handling all aspects of customer service.




Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
Resolve any customer complaints in a friendly, courteous manner.
Advise manager or designated supervisor of all responsible complaints or incidences.
Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
Run aging reports and contact sellers and buyers regarding outstanding shipments.
Practice and promote teamwork at all times.
Set a good personal example of attitude and performance.
May assist with onboarding, training, and supporting transportation employees with job related tasks.
Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
Other duties as assigned.
Must haves: High School diploma or equivalent.
1-3 Years' of related experience in a logistics or dispatching role.
Tech-savvy, and comfortable using Google Suite.
Strong customer service and communication skills.
Excellent organizational and time management skills.
Nice to Haves: Post-secondary education in a related field is an asset.
Self-starter who can assess work volumes and ensure timely completion of prioritized tasks.
Experience with AMS, VTrace,



and other OPENLANE systems.
Bilingual (English/French) is an asset.
Other Information Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Compensation Range of Hourly: $22.00 - $25.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)
Company Overview OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.
OPENLANE is an equal opportunity employer and a drug-free workplace.

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📌 Dispatcher (British Columbia)
🏢 OPENLANE
📍 British Columbia