Join The Salvation Army as a Remote Service Desk Technician, ensuring smooth technology operations for our dedicated team. Provide hands-on technical support and quick resolutions to empower employees across Canada.

In this critical remote role, you will play a vital part in maintaining productivity through effective issue resolution. Your responsibilities include troubleshooting requests via various communication channels and applying your knowledge of diagnostic tools. Additionally, you will assist with hardware setups and contribute to the technician knowledge base to enhance the overall service experience.

Key Responsibilities:
• Provide support through calls, emails, and chat for issue resolution
• Utilize diagnostic tools for troubleshooting technical problems
• Perform desktop-level fixes,



including hardware repairs
• Record and track incidents until resolution is achieved
• Develop help sheets and FAQ lists for user assistance

Requirements:
• Certificate from recognized college or technical school
• ITIL Foundations and A+ Certification required
• 3 to 5 years of application support experience
• Knowledge of Microsoft 365 and diagnostic utilities
• Solid expertise with ServiceNow, Active Directory, and Azure AD

Bring your technical skills and commitment to enhancing user experience to The Salvation Army as a valued Remote Service Desk Technician.
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📌 Remote Service Desk Technician at Salvation Army (Manitoba)
🏢 The Salvation Army in Canada
📍 Manitoba