Elevate client support with your expertise as a Client Solutions Specialist in a remote role. Leverage your technical, empathetic communication skills to enhance product usage and client satisfaction.

This 18-month contract role requires robust troubleshooting skills in a dynamic SaaS environment. You will resolve queries by collaborating across teams, ensuring top-notch user experiences and service standards. Your role will impact client trust and product adoption, contributing to an enhanced client relationship.

Key Responsibilities: • Serve as the first contact for client inquiries through phone and email • Investigate, troubleshoot,



and resolve client issues effectively • Prioritize inquiries based on urgency and complexity • Document client interactions accurately within the CRM • Anticipate challenges and enhance client experiences proactively

Requirements: • 3+ years of client service experience in tech • Expertise in solving technical client issues • Proficiency with CRM systems like Salesforce • Background in SaaS or EdTech preferred • Excellent communication and investigative skills

Bring your troubleshooting and client engagement skills to significantly impact client satisfaction and product adoption. #J-18808-Ljbffr

📌 Client Solutions Specialist Remote Role (Winnipeg)
🏢 Jobgether
📍 Winnipeg