About Axis
Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.

About Axis
Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.

The Role
There are two parts to this position:

First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce.

Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks.

What You'll Do
Client Coordinator Leadership

Lead, coach & develop the client coordinators & team leads at our Scarborough location

Own schedule health: new client allocation, booking flow, coverage planning

Hold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPs

Handle escalated client issues & service recovery

Execute HR processes for your team: onboarding,



performance conversations, documentation

Work directly with the Clinic Director to keep the clinic calm & predictable

Step in on the desk when needed, but your job is building a team that doesn't need you to

MVA/WSIB Across All Clinics

Set up current MVA & WSIB claims: HCAI, OCF forms, WSIB Form 8 coordination

Manage ongoing billing: OCF-18s, OCF-23s, WSIB extensions, treatment plan renewals

Chase outstanding MVA/WSIB AR: insurer follow-up, unpaid HCAI invoices, status checks

Support clinicians across the network to complete their forms accurately & on time

Document the process as you build it, so it scales as we do

Who You Are

2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk team

You hold people accountable without losing them. Direct & warm at the same time

Organized to a fault. You track things. Nothing falls through the cracks on your watch

Comfortable chasing insurers & holding clinicians to deadlines. Polite & relentless

Clear communicator, written & verbal

Jane App experience is an asset

MVA/WSIB billing experience (HCAI, OCF forms) is a strong asset but NOT required. We will train the right person

What You Get

Full benefits package

3 weeks paid vacation

Additional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more)

A career path inside a growing clinic network. We're building toward a lot more locations, and we promote from within

The Details

Full-time, salaried, employee position

Direct reports are the Client Coordinators and Team Leads

Works in collaboration with the Clinic Director & Lead Therapist

On-site at our Scarborough clinic

Reports to our Director of People & Experience, with systems support from Head of Operations

Salary: $52,000 - $63,000 CAD depending on experience

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📌 Clinic & MVA/WSIB Claims Coordinator (Ontario)
🏢 Axis Therapy & Performance
📍 Ontario