Salary Range: CA$50,000.00 To CA$55,000.00 Annually

About Kii Health

Kii Health helps Canadians navigate complex healthcare needs with confidence. We work with members, healthcare providers, insurers, case managers and other partners to help people access the care, resources and support they need.

Our services continue to grow as the healthcare landscape changes. We focus on practical solutions that improve the member experience and make it easier for people to access appropriate care.

Kii Health delivers healthcare and workforce solutions across Canada and the United States. Our services include Mental Health Services, Occupational Health, Disability Management, Workers' Compensation Management, Remote Patient Monitoring, Independent Medical Assessments and other health-related services.

We are looking for an experienced Registered Nurse or Registered Practical Nurse who enjoys helping people, solving problems and making a difference in their healthcare experience.

About the role

As a Nurse Navigator, you will support members as they navigate different aspects of the healthcare system. You will assess their needs, help coordinate care, connect them with appropriate resources and work with healthcare providers and other stakeholders to help move their care forward.

This is a fully remote position. This position is open only to candidates who currently reside in Canada.

The successful candidate will be an excellent communicator, organized, compassionate and comfortable managing multiple priorities in a fast-paced workplace.

What you'll do

Assess and support members with their healthcare needs
Help members navigate the Canadian healthcare system
Coordinate appointments, consultations, diagnostic testing, treatment and follow-up care
Communicate with members, healthcare providers, insurers,



case managers and other stakeholders
Advocate for members and help identify appropriate healthcare resources
Identify barriers to care and help develop practical solutions
Explain healthcare processes, available resources and next steps to members
Maintain accurate and timely documentation
Manage multiple cases and priorities while meeting service expectations
Work collaboratively with the broader healthcare team
Participate in process improvements and service enhancements
Perform other duties as required

What You Bring
Required Qualifications

Current RN or RPN registration in good standing with the applicable regulatory college
Minimum 3 years of nursing experience
Strong knowledge of the Canadian healthcare system
Excellent verbal and written communication skills
Strong organizational and time management skills
Excellent critical thinking and problem-solving abilities
Strong computer and technology skills
Ability to work independently in a remote environment
Ability to maintain confidentiality when working from home
Compassionate, member-focused approach
Ability to manage multiple priorities and deadlines.

Preferred Qualifications

Experience in disability management, case management, care coordination or healthcare navigation
Mental health experience or additional mental health training
Experience working with insurers, employers, healthcare providers or interdisciplinary teams




Experience working with performance measures or service metrics
Bilingual in French and English would be considered an asset*.

What Makes Someone Successful in This Role
You are someone who:

Enjoys helping people find their way through a complicated healthcare system
Builds trust and rapport easily
Is comfortable having difficult or sensitive conversations
Can assess a situation and determine the appropriate next step
Is resourceful and looks for solutions
Can stay organized while managing competing priorities
Works well independently and knows when to ask for support
Is comfortable with change and a growing organization
Takes ownership of their work
Enjoys being part of a supportive team.

Work Environment and Schedule
Fully remote
Monday to Friday
Rotating shifts: 8:00 a.m. to 4:00 p.m.
1:00 p.m. to 9:00 p.m.

No weekends or statutory holiday shifts currently required
Dedicated private workspace required
Reliable high-speed internet required
Ability to maintain confidentiality in a home-based work environment.

Additional Information
A successful pre-employment screening will be required.

This posting describes the general nature and level of work involved in the position. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications. Responsibilities may change as organizational needs evolve.

We thank everyone who applies. Only candidates selected to move forward will be contacted.

Kii Health is an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation during the application, interview or assessment process, please contact [email protected] .

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📌 Bilingual Nurse Navigator (Quebec City)
🏢 Kii Health (Santé) Canada
📍 Quebec City