Elevate customer satisfaction as an Automotive Technical Specialist at OPENLANE. Your hands-on diagnostic skills will bridge technical assessments and fair claim resolutions in a hybrid work model.

At OPENLANE, we're seeking an Automotive Technical Specialist with a rich background in automotive diagnostics and customer relations. This role demands at least two years of experience as an Automotive Technician or Service Advisor. You will analyze vehicle conditions, resolve disputes, and tactfully communicate solutions to customers, ensuring a transparent arbitration process.

Key Responsibilities:
• Verify vehicle condition data and identify discrepancies
• Investigate and resolve arbitration claims impartially
• Maintain clear, proactive communication with customers




• Educate teams and customers on vehicle best practices
• Mediate disputes to ensure customer satisfaction

Requirements:
• 2+ years in hands-on automotive experience
• Excellent conflict resolution and communication skills
• Basic proficiency in CRM software
• Solid teamwork orientation and positive attitude
• Familiarity with Google Suite and Slack preferred

Utilize your automotive expertise to enhance customer experiences and ensure fair resolutions as part of OPENLANE's dynamic team.
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📌 Automotive Technical Specialist OPENLANE (Ontario)
🏢 OPENLANE
📍 Ontario