Join Canadian Fiber Optics as a Customer Support Specialist committed to exceeding customer expectations. Engage with clients through various channels, providing key solutions and support.

Canadian Fiber Optics is seeking a dedicated Customer Service Representative with a background in call center experience. This role emphasizes customer interaction, technical troubleshooting, and retention strategies to enhance customer satisfaction. You will engage with both residential and business clients, managing everything from account setups to technical support inquiries.

Key Responsibilities:
• Provide solutions via phone, email, and chat
• Troubleshoot technical issues for customers
• Guide clients through service upgrades and new features




• Retain customers during cancellation inquiries
• Document interactions in the CRM system

Requirements:
• Minimum 2 years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Adaptable to changing business demands
• Knowledge of technical support is a plus

Deliver outstanding customer care and foster solid relationships at Canadian Fiber Optics while tackling technical challenges.
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