About the Role Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.
We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.
What You'll Do Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
Write "golden" reference responses at experienced insurance-operations quality
Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions




Provide written feedback the research team uses to improve model behavior
Participate in onboarding office hours and calibration sessions
You're a Valuable Fit If You Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
Can translate policy and procedural requirements into precise operational steps
Demonstrate excellent written communication, process discipline, and high attention to detail
Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
Bonus Qualifications Experience across multiple P&C; lines or insurance platforms
Billing, premium audit, producer licensing, or forms-management experience
Experience implementing or testing a policy administration system
Lean, Six Sigma, project-management, or operations credential
Experience leading service teams or establishing operational controls
Role Highlights Minimum 20 hours per week (ideally 40+)
Role starts immediately, applications reviewed on a rolling basis

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📌 Insurance Operations Manager - Expert (Ontario)
🏢 Mercor
📍 Ontario