Lead eCommerce excellence as the Operations Manager at Samsung Electronics Canada. Ensure a seamless online shopping experience while driving platform optimization and operational success.

As a vital team member, you will report to the Senior Director, MIS. Your role involves managing the order management platform's functionality, collaborating with various departments to enhance the customer journey, and resolving issues as they arise. Your efforts will directly contribute to driving sales and improving operational efficacy.

Key Responsibilities:
• Oversee end-to-end order management system functionality
• Optimize platform performance to enhance user experience
• Proactively identify and resolve customer-impacting issues




• Collaborate with cross-functional teams for operational success
• Develop documentation to support team efficiency

Requirements:
• Degree in Business, Marketing, or IT
• Minimum of 6 years in an eCommerce role
• Understanding of SAP Hybris is advantageous
• Robust problem-solving and time management skills
• Ability to work extended hours or weekends when necessary

Shape the future of eCommerce operations with your expertise at Samsung Electronics Canada.
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📌 eCommerce Operations Manager at Samsung (Ontario)
🏢 Samsung Electronics
📍 Ontario