Elevate customer satisfaction as a Customer Experience Manager at Michaels in Airdrie, AB. Focus on enhancing front-end operations and training staff to ensure quality service.

In this managerial role, you will lead the customer experience team while managing operational expectations at Michaels. Your responsibilities involve adhering to policies, executing omnichannel processes, and maintaining recovery standards. Engage with customers directly to provide solutions and foster a welcoming shopping atmosphere.

Key Responsibilities:
• Manage adherence to Company policies and procedures
• Lead the training and development of customer experience team
• Plan and execute in-store events and promotions




• Ensure effective cash reconciliation and inventory processes
• Serve as Manager on Duty, setting a positive example

Requirements:
• Previous retail management experience preferred
• Ability to stand for long periods and lift heavy boxes
• Strong interpersonal and coaching skills
• Knowledge of retail policies and operational standards
• Comfortable with a agile, customer-focused environment

Utilize your retail expertise and leadership skills to enhance the overall shopping experience at Michaels in Airdrie.
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📌 Customer Experience Manager at Michaels (Alberta)
🏢 Michaels Stores
📍 Alberta