Enhance IT support services as a Bilingual Enterprise Technology Analyst at Columbia Forest Products, ensuring optimal performance for end-user computing environments. Collaborate across teams to implement projects and solutions.

As a crucial part of the IT team, the analyst will provide comprehensive technical support in both English and French. With an emphasis on problem-solving and excellent troubleshooting skills, you will assist with hardware, software, and connectivity issues. This role involves hands-on support through remote and in-person assistance, ticket management, and strategic collaboration with multiple teams.

Key Responsibilities:
• Provide remote assistance across all CFP locations
• Diagnose and troubleshoot hardware and software issues




• Log support requests in the ticketing system
• Collaborate on unresolved issues with IT teams
• Create documentation for knowledge sharing

Requirements:
• 3-5 years of relevant IT experience
• Proficiency in Microsoft Office applications
• Familiarity with Windows Operating Systems
• Excellent troubleshooting and conflict resolution skills
• Bilingual in English and French

Drive success in IT support services and promote security within the organization!
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📌 Bilingual Enterprise Technology Analyst (Ontario)
🏢 Columbia Forest Products
📍 Ontario