Business Development & Customer Service Representative (British Columbia)

Business Development & Customer Service Representative (British Columbia)

30 Aug
|
Packd Upfit Equipment
|
British Columbia

30 Aug

Packd Upfit Equipment

British Columbia

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long‑term growth objectives.
Why Work at Packd Upfit Equipment? Strong team culture focused on growth, humility, accountability, and continuous learning
Competitive salary plus performance-based bonus opportunities
Bonus/profit‑sharing eligibility after probation
Excellent medical benefits
Opportunity to help build and shape Packd's outbound sales process
Career growth opportunities within a growing organization
Conveniently located in the Langley/Surrey area of BC's Fraser Valley
Responsibilities Prospecting, Lead Generation, building and maintaining prospective and existing client relations
Conduct outbound prospecting through 1) phone, 2) email, and 3) platforms such as LinkedIn where appropriate
Research and identify prospective commercial fleet and upfitting customers
Contact upfitters to generate awareness and direct them to where they can purchase Packd products
Qualify opportunities and book meetings for the sales team
Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers
Maintain consistent follow‑up to convert prospects into qualified opportunities
Building and maintaining relationships with prospective and existing customers
Provide customer service support and communication with new and existing customers.
Process Development & Optimization Build and improve sales outreach sequences and messaging
Develop call scripts, email templates, and prospecting playbooks




Analyze results and continuously improve conversion rates
Help establish SDR best practices and scalable sales processes
CRM & Reporting Maintain accurate prospect and activity data within CRM
Track outreach activity, meetings booked, meetings held, and conversion metrics
Collaborate with leadership on reporting and sales process improvements
Requirements 2+ years of SDR, BDR, appointment-setting, or outbound sales experience
Proven experience generating meetings through outbound prospecting
Strong communication and relationship‑building skills
Comfortable making outbound calls daily
Experience working within Hubspot or similar CRM platforms
Self-motivated, organized, and highly accountable
Strong problem‑solving and process‑improvement mindset
Nice to Have Experience building or optimizing outbound sales processes
Experience using LinkedIn Sales Navigator
Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft
Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers
Experience in a high‑growth SaaS, technology, or B2B sales environment
What Success Looks Like Consistently generating qualified meetings for the sales team
Building repeatable prospecting processes that can scale with the business
Maintaining high CRM accuracy and activity levels
Improving outreach, response, and meeting conversion rates over time
Contributing to the long‑term growth of Packd Upfit Equipment
Compensation Base Salary: $55,000-70,000 CAD
Monthly or quarterly performance incentives
Profit‑sharing eligibility after probation
Work Location: On-site (Langley/Surrey, BC)
Schedule: Full time

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📌 Business Development & Customer Service Representative (British Columbia)
🏢 Packd Upfit Equipment
📍 British Columbia

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