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The Agency Sales Program Analyst supports the Principal, Agency Sales Programs in developing strategies through commission incentive programs that optimize and maximize revenue opportunities and improve efficiencies globally for Global Agency Accounts. This will require developing costing models, assembling and supporting cross-functional teams in a matrix organization to facilitate collaboration and consensus building in order to achieve Air Canada’s commercial objectives. Working closely with regional, market, and account management leads, this role plays a significant role in the negotiation and development of commercial terms with Global Accounts, as well as outlining overarching strategies for this critical revenue portfolio.
Responsibilities Support the development of account-specific commercial terms and contract negotiation strategies for Global Accounts in coordination with and support from the Agency Sales team, leveraging Air Canada’s position in Canada for the benefit of other points of sale.
Perform quantitative and qualitative analysis to identify and solve key strategic business issues, develop costing models and forecasting methodologies, and create reports and presentations that summarize insights and recommendations
Facilitate, lead and develop account team communication systems that encourage the sharing of ideas and information including strengths, weaknesses, opportunities and threats for each account across each point of sale.
Identify opportunities and create business cases to improve Air Canada’s revenue standing within the Global Accounts portfolio; present plans to the Global Sales leadership team for implementation
Support the development of long-range sales plans that identify new revenue streams and distribution opportunities that support our commercial objectives.
Support the development of relevant reporting requirements that will provide meaningful insights for global accounts with input from global account teams.



To be provided to the sales planning team for automation and distribution
Support and facilitate the sharing of sales initiatives that can be replicated globally in order to maximize impact and improve efficiencies; ensure consistency and holistic approach in managing Global Accounts globally in all POS
Collaborate with the Corporate Sales team to ensure alignment and support of our Corporate Sales objectives.
Track industry developments and macro environmental changes to assess impact on Air Canada’s competitive position in the global market in order to develop appropriate strategies and response plans
Engage Global Account managers and interface with cross functional teams to ensure that key strategic revenue generating projects are successfully executed.
Collaborate and communicate with JV partner to ensure alignment and identify gaps to improve JV competitiveness and profitability; represent AC in Global Account discussions with JV partners to ensure that AC interests and requirements are satisfied and protected
Work closely with key stakeholders (e.g., other planning groups, RM, Network Planning, Sales Planning, Marketing, and other business units) to ensure clear communication of goals, alignment of strategy and effort, and sharing of market knowledge
Collaborate with other Managers and Directors in the understanding and evaluation of performance results and metrics
Qualifications Bachelor’s degree in an appropriate field and/or a minimum of 3 years of pertinent experience
Strong understanding of the airline industry with expertise in Sales, Corporate Strategy, Finance, and/or RM; A solid understanding of airlines economics and firm understanding of economic and business principles required
Strong analytical thinking, problem-solving, and negotiation skills;




Strong quantitative and qualitative analytical skills to analyze complex data
Ability to think in a logical, structured manner to solve problems
Capable of structuring comprehensive, logical analysis with minimum supervision
Attention to detail
Good understanding of financial and commercial concepts
Ability to think outside of the box and develop flexible approaches to resolve complex issues
Demonstrates good commercial judgment and makes quick informed recommendations
Demonstrated negotiation and relationship management skills
Collaborative team builder and team player – able to adopt participate in different team formats and help build a culture of collaboration
Experience in working with remote teams that are geographically separated
Ability to work in a complex, quickly changing environment and to manage simultaneous projects while meeting deadlines
Self-motivated individual with strong interpersonal, communication, and organizational skills
Expert users in Excel, Word and PowerPoint skills.
Culturally sensitive.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions Of Employment Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal chance employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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📌 Agency Sales Program Analyst (Quebec City)
🏢 Air Canada
📍 Quebec City