Drive impactful digital experiences at Capital One Canada as an Experience Design Content Designer. Focused on the payments domain, your writing will enhance customer interactions.

In this role with the XD Team, you will create engaging, human-centered content for vital banking features. Engage collaboratively with design, product, marketing, and legal teams to formulate strategies that resonate with users and build trust. Candidates should possess 4-5 years of UX writing experience and a proven ability to craft clear, effective content strategies.

Key Responsibilities:
• Write human-centered content for payment features
• Collaborate with cross-functional teams for optimal design
• Shape navigation and information architecture




• Use customer insights to drive content recommendations
• Ensure compliance with accessibility standards

Requirements:
• 4-5 years of content design experience
• Solid portfolio demonstrating user-centered thinking
• Comfort with data and analytics to guide writing
• Organized and self-directed with competing priorities
• Knowledge of AI tools advantageous

Play a crucial role in advancing Capital One Canada's commitment to improving banking through your content expertise.
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📌 Experience Design Content Designer Role (Ontario)
🏢 Capital One
📍 Ontario