Transform customer experiences with PwC as an Experience Design Consultant. This role focuses on user journey design and leveraging human-centered methodologies to enhance engagement.

As part of the Customer Transformation practice, you will be responsible for crafting strategies that optimize both customer and employee experiences. Your work will involve in-depth user research, UI mockup creation, and collaboration with multidisciplinary teams to ensure seamless service delivery. Your contributions will directly impact client satisfaction and business growth.

Key Responsibilities:
• Execute customer journey mapping and service design initiatives
• Develop high-fidelity wireframes and design prototypes
• Support Salesforce CMS integration and visibility efforts




• Analyze customer insights and behavioral data
• Manage client engagements with a focus on innovation

Requirements:
• Experience in digital experience architecture and UX strategies
• Understanding of Salesforce Experience Cloud
• Proficiency in HTML5, CSS3, and JavaScript
• Robust analytical and creative communication skills
• Knowledge of compliance standards for accessibility

Leverage your design expertise at PwC to create memorable user experiences that drive success and engagement.
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📌 Experience Design Consultant at PwC (Quebec City)
🏢 PwC Canada
📍 Quebec City