Elevate client success as a Client Care Manager, focusing on relationship building and strategic growth within assigned accounts. Deliver value throughout the customer lifecycle while collaborating with internal teams for optimal service.

In this pivotal role, you'll act as the primary client contact, ensuring exceptional service and alignment with client goals. Utilize your customer success expertise to manage a diverse portfolio, mentor team members, and respond to technical inquiries. Your strategic insights will guide account planning while fostering trusted partnerships with stakeholders.

Key Responsibilities:
• Manage a portfolio of clients to deliver ongoing value
• Build strong relationships with client stakeholders




• Educate clients on TLC tools for maximum adoption
• Conduct portfolio reviews to identify risks and opportunities
• Develop Strategic Account Plans outlining growth strategies

Requirements:
• Proven experience in account management or customer success
• Solid communication and relationship-building skills
• Data analysis capabilities for strategic recommendations
• Familiarity with Autotask and CRM systems
• Product Owner certification or training preferred

Bring your expertise in relationship management to drive client success.
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📌 Client Care Manager for Strategic Growth (British Columbia)
🏢 TLC Solutions
📍 British Columbia