Lead the future of customer insights with Rogers as the Senior Director of Customer Intelligence & AI. Shape strategies maximizing customer experiences through innovative data approaches in a full-time role in Toronto.

As a pivotal leader reporting to the SVP, Digital, this role focuses on customer-centric intelligence. Your expertise will connect behavioral, operational, and digital signals to drive actionable insights. You'll lead a multidisciplinary team and establish a robust strategy for Digital Customer 360 Intelligence across Rogers, enhancing customer retention and engagement.

Key Responsibilities:
• Develop and execute the Customer Intelligence strategy and roadmap
• Create a unified understanding of customers across various channels
• Analyze customer intent and growth opportunities through data




• Oversee the development of predictive models and intelligence assets
• Collaborate with multiple business units to drive value creation

Requirements:
• 10+ years of leadership experience in Customer Intelligence or Analytics
• University degree in relevant fields like Business or Data Science
• Proven expertise in customer lifecycle management
• Strong communication and leadership skills
• Ability to manage complexity and drive organizational change

Drive cutting-edge insights and empower Rogers to connect better with customers while fostering a culture of growth and excellence.
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📌 Director of Customer Intelligence at Rogers (Ontario)
🏢 Rogers communications
📍 Ontario