Join The Hanover's Claims team as a Manager of Casualty Claims, focusing on operational excellence and team leadership. This hybrid position allows for flexibility while ensuring top-tier claims management across multiple offices.

In your role as Claims Manager, you will lead the daily functions of the claims team, ensuring high-quality investigation and evaluation. You’ll utilize your skills to assess employee performance, enhance processes for efficiency, and tackle any escalated complaints. Your background in insurance principles will guide your oversight in litigation management and customer service.

Key Responsibilities:
• Direct day-to-day operations and oversee claims investigations
• Implement performance-monitoring tools for team evaluation
• Foster continuous improvement initiatives




• Manage legal claims and negotiate settlement proposals
• Track litigation costs and outcomes for improvement

Requirements:
• Bachelor’s degree, ideally with 5-7 years of claims experience
• Proficient in claims management systems and Microsoft Office
• Ability to cultivate a collaborative work workplace
• Experience handling complex disputes with empathy
• Strong organizational skills with project management expertise

Lead a proactive claims team while driving efficiency and customer satisfaction at The Hanover.
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📌 Dynamic Claims Team Manager (Manitoba)
🏢 The Hanover Insurance Group
📍 Manitoba