Drive sales excellence at Michaels in Nanaimo, BC, as a Retail Sales Manager focused on customer satisfaction and operational efficiency. This role emphasizes leadership and adherence to brand standards with key coaching responsibilities.

As the Retail Sales Manager, you’ll play a vital role in leading store operations and exceeding sales goals. You will ensure your team models exemplary customer service and follows company SOPs to meet compliance needs. Your focus will include coaching your team, overseeing in-store programs, and maintaining store condition standards to enhance the customer experience.

Key Responsibilities:
• Assist in leading the execution of SOPs and compliance
• Coach the team in customer engagement and sales techniques




• Cover Manager-on-Duty to ensure service and operational quality
• Oversee Custom Framing and related consultations
• Ensure effective execution of omni-channel services

Requirements:
• 3+ years of experience in retail leadership
• Solid coaching and team development skills
• Comfortable with the physical aspects of retail
• Experienced with POS systems and customer interactions
• Committed to reducing loss through asset protection

Bring your leadership skills to Michaels in Nanaimo and help foster an engaging, high-performing sales culture.
#J-18808-Ljbffr

📌 Retail Sales Manager at Michaels, Nanaimo (British Columbia)
🏢 Michaels Stores
📍 British Columbia