Elevate guest experiences at our casino as a Guest Services Representative. Deliver exceptional customer service and promote exciting marketing activities to ensure guest satisfaction.

As the first and last contact for guests, you will play a vital role in fostering positive relationships. This position demands excellent communication skills and the ability to resolve complaints effectively. Responsibilities include endorsing promotions, assisting with game inquiries, and managing guest services efficiently.

Key Responsibilities:
• Provide prompt and courteous service to all guests
• Endorse current promotions and upcoming activities
• Listen to customer complaints and resolve issues
• Update players' memberships as necessary
• Assist guests with recent games and events inquiries

Requirements:
• High School Diploma required
• Previous guest service experience preferred
• AGLC certifications including Proserve and Lotto Learn
• Proficiency in Microsoft Office (Word and Excel)
• Flexible schedule including weekends and holidays

Help create memorable experiences for our casino guests through exceptional service and efficient management.
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📌 Casino Guest Services Representative (Alberta)
🏢 Kaizen Lab
📍 Alberta