Support The Royal Conservatory’s mission as a Part-Time Customer Service Representative. Offer multi-lingual support, making a lasting impact on customer experiences.

In this pivotal position, you will work primarily with the Certificate Program while collaborating with other departments. Utilize your strong interpersonal skills to manage customer inquiries with tact and professionalism. The role demands versatile scheduling within established service hours, providing extensive client support throughout the week.

Key Responsibilities:
• Manage phone and live chat inquiries effectively
• Log communications with each customer interaction
• Ensure tickets are processed and updates communicated




• Perform necessary administrative tasks efficiently
• Comply with health and safety regulations

Requirements:
• Strong verbal and written communication in English
• Ability to converse in Mandarin and/or French is advantageous
• Detail-oriented with the capacity to handle multiple tasks
• Experience with Microsoft Office Suite
• Knowledge of the RCM Certificate Program preferred

Bring your communication skills and dedication to customer service to The Royal Conservatory’s team!
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📌 Engaging Customer Service Role at RCM (Ontario)
🏢 Royal Conservatory of Music
📍 Ontario