Join Cognizant as a Deskside Engineer Lead in Brampton, Ontario, providing essential support to traders and front-office users. Deliver operational excellence across trading applications in a high-pressure setting.

In this onsite role, you will ensure high availability of trading platforms and manage trader support. Your technical expertise will cover Bloomberg Terminal, Refinitiv/Eikon, and also desktop and multi-monitor workstation setups. Additionally, you will handle incidents and service requests through ITSM tools like ServiceNow while maintaining documentation following ITIL processes.

Key Responsibilities:



• Provide operational support for trading applications and market data platforms • Troubleshoot trading application issues and workstation setups • Offer timely onsite and remote support to traders • Manage incidents ensuring SLA compliance with ITSM tools • Coordinate issue resolution with application and network teams

Requirements: • 4-8 years in Trader Support or Financial Services IT Support • Strong support skills for Windows/Mac devices • Knowledge of Active Directory and basic networking • Familiarity with ITSM tools like ServiceNow • Experience in investment banking or capital markets environments

Leverage your technical expertise to support traders with Cognizant in Brampton! #J-18808-Ljbffr

📌 Lead Deskside Engineer in Brampton (Winnipeg)
🏢 Cognizant
📍 Winnipeg