Director, Inside Sales - Canada
D&H; is a 100+ year old employee‑owned technology distributor offering end‑to‑end solutions for today’s resellers, retailers, and the clients they serve across the SMB and Consumer markets.

Perks

RRSP plan

Paid Time Off

Health & Dental

Life and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

And more

Summary
This position is responsible for the overall leadership and direction of D&H;’s Inside Sales function for the Canadian business.

Key areas of focus include leading a team of inside sales/support managers responsible for individual contributors focused on outbound selling/customer support, achieving sales and margin goals, delivering operational excellence, creating go‑to‑market plans focused on market share gains, and rigorously recruiting, measuring and developing talent across the Mississauga, Clearwater and Harrisburg offices.

The Director of Inside sales is expected to also create and execute plans to help achieve focus area successes including product mix expansion, P&L; improvement, marketing program development and systems/operations deployment. This role also acts as the chief sales/support coach with a heavy focus on the People First program.

Responsibilities

Lead his/her entire team successfully through the People First talent assessment and development program

Take ownership and accountability for key financial metrics including revenue, margin, product mix, breadth, account acquisition and attrition

Develop coverage and segmentation models across SMB, NSP, Mid‑Market and Consumer segments

Manage a rigorous set of productivity metrics across the entire associate, customer and vendor base including outbound touch statistics, utilization, profit per FTE, market share performance, order management, quoting, vendor sales and labor costs

Hold associates accountable for daily / weekly CRM pipeline and forecasting performance





Work with key stakeholders on developing IT systems and processes supporting customer base

Act as the key leader ensuring that all customers experience the industry’s best SLAs and highest quality support

Work collaboratively with key partners to ensure all activities and programs generate an acceptable return on investment

Proactively review / recommend tools and systems to improve productivity and customer experiences (ex. chat, web, AI based solutions)

Participate in the annual budget process and ensure the Canada sales team meets its budgetary goals on a monthly and quarterly basis

Develop an operational plan which will drive efficiency and provide value to key partners / customers enabling long‑term growth

At times, successfully lead a cross‑functional team including vendor sales, marketing, operations, and purchasing while ensuring their teams are aligned to achieving company goals

Analyze profitability statements, sales reports, and other performance indicators and develop action plans to drive improvements

Work collaboratively with the VP of Sales and his/her leadership team to deliver industry best programs and services to D&H; customers

Coach and mentor Co‑Owners as appropriate to improve performance

Participate in regular customer calls with associates focused on prospecting and operational execution

Be maniacally focused on creating and executing market share growth plans across 4,000+ Canadian partners

Develop and maintain strategic partnerships and executive level relationships with key partners

Requirements

Education

Bachelor’s Degree or Higher preferred

Experience

5+ years leading sales/support teams in a VAR, Distribution, Telco, MSP or Pro AV/Digital Signage model

Some previous experience influencing product portfolio and P&L; performance

IT distribution experience preferred within a Pro AV/Digital Signage, Telecom or MSP business unit

D&H; Canada is committed to providing employment accommodations in accordance with applicable laws of the province. If you require accommodation, please notify us.

#J-18808-Ljbffr

📌 Director of Inside Sales, Canada (Ontario)
🏢 D&H Distributing
📍 Ontario