Join a dynamic international team as a Bilingual Medical Customer Service Agent, supporting travelers in both medical and non-medical situations. You'll convey crucial medical information from French to English, ensuring accuracy and context.

This permanent position offers the opportunity to assist clients with claims and coverage inquiries. You'll work full-time in a hybrid model, initially in office in Montréal or Sherbrooke. Skills in customer service and bilingualism are essential, along with excellent communication abilities.

Key Responsibilities:
• Provide empathetic support for incoming client calls
• Act as a resource for insured members and medical facilities
• Authorize medical tests and coordinate necessary services




• Document transactions in the claims management system
• Collaborate with departments to resolve client complaints

Requirements:
• College diploma or equivalent experience
• Bilingual in English and French
• Experience in customer service or telecommunications
• Strong computer skills including Microsoft Office
• Ability to thrive in a fast-paced environment

Bring your bilingual skills and customer service expertise to a rewarding role assisting travelers.
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📌 Bilingual Medical Customer Service Agent (Quebec City)
🏢 Royal Bank of Canada
📍 Quebec City