Join Air Liquide in Burlington, ON as a Customer Experience Representative, enhancing customer satisfaction through effective order management. This role offers a collaborative team atmosphere with set day shifts.

In this role at Air Liquide, you will serve as the primary contact for industrial gas clients, ensuring smooth order fulfillment and high-quality service. You will be responsible for navigating ERP systems to process orders and manage inquiries effectively. Your collaboration with the team will be essential during day shifts, providing a conducive work-life balance.

Key Responsibilities:
• Process cylinder gas and hardgoods orders efficiently
• Use CPQ for quotes and manage sales orders




• Review inventory in Oracle ERP and ensure order accuracy
• Maintain customer case lifecycle in Salesforce
• Foster trust through effective communication during escalations

Requirements:
• Post-secondary diploma in relevant fields
• 2 to 5 years in customer service preferred
• Solid communication and collaboration abilities
• Familiar with ERP and CRM systems
• Excellent time management skills

Bring your skills in customer service and ERP system usage to enrich client experiences with Air Liquide.
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📌 Air Liquide Customer Service Specialist (Ontario)
🏢 VitalAire Canada
📍 Ontario