Shape the future of member relations at Northern Credit Union as Vice President, focusing on innovative member engagement and service strategies. Lead a multi-channel approach to enhance the member journey.

The Vice President, Member Experience will provide strategic leadership at Northern Credit Union. Your role will involve integrating diverse service channels to create seamless member experiences and drive engagement initiatives. With a solid background in financial services and a focus on technology, you will help the organization achieve its growth objectives while fostering a culture of accountability and collaboration.

Key Responsibilities:
• Develop member-centric strategies for acquisition and retention
• Foster innovation in service delivery across channels




• Utilize member insights for data-driven decisions
• Lead high-performing teams toward transformation goals
• Manage risk and compliance standards diligently

Requirements:
• Bachelor’s degree in a relevant field, Master's preferred
• Minimum 10 years of financial services leadership
• At least 5 years managing member experience strategies
• Proven ability to lead geographically dispersed teams
• Robust skills in communication and relationship management

Play a pivotal role in redefining how Northern Credit Union engages with its members and delivers unparalleled service.
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📌 Vice President, Innovation in Member Experience (Ontario)
🏢 Northern Credit Union
📍 Ontario