Drive operational success as the Global Claims Operations Manager with Berkshire Hathaway Specialty Insurance in Toronto. Take charge of our Claims production support and enhance system reliability globally.

This executive role at BHSI requires a candidate skilled in leading production support initiatives, particularly with our Duck Creek Claims platform. In this dynamic setting, you will be responsible for managing a high-performing team, ensuring system uptime, and facilitating cross-department collaboration to support Claims operations in multiple regions.

Key Responsibilities:
• Oversee global Production Services team performance
• Manage high-severity incidents with clarity and authority
• Collaborate with business leaders to diagnose and resolve issues




• Identify risks and develop solutions for system resilience
• Drive structured post-incident reviews and corrective actions

Requirements:
• 8-12+ years in a relevant role, with leadership experience
• Strong background in cloud-based systems and support
• Expertise in operational monitoring tools
• Proven ability to manage complex incidents effectively
• Exceptional stakeholder engagement and communication skills

Become a part of a team dedicated to operational excellence and innovation in Claims technology at BHSI.
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📌 BHSI Global Claims Operations Manager (Ontario)
🏢 Berkshire Hathaway Spec Ins
📍 Ontario