Join IMCD as a Customer Excellence Associate, where service meets operational efficiency! Enhance customer experiences through accurate order management and effective communication.

In this essential role, you will represent IMCD by ensuring customer orders are processed accurately and timely. Your ability to resolve issues, manage delivery schedules, and maintain relationships with customers will be key to your success. You will be tasked with leveraging your industry knowledge to meet customer demands, while also focusing on continuous improvement in service delivery.

Key Responsibilities:
• Accurately process customer orders daily
• Notify customers of any inventory concerns
• Resolve discrepancies between customers and IMCD
• Manage rush requests efficiently
• Communicate effectively with all parties involved

Requirements:
• Proven customer service experience
• Detail-oriented with a focus on accuracy
• Strong communication skills
• Proficiency with CRM tools like Salesforce
• Ability to handle multiple tasks

Foster lasting customer relationships while you enhance operational excellence at IMCD!
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📌 Service-Focused Customer Excellence Associate (Ontario)
🏢 IMCD Group
📍 Ontario