Lead regional strategy and performance Define and implement the strategy for Quebec in alignment with national priorities Be accountable for regional outcomes (growth, engagement, operational performance) Identify development opportunities with clinics, services, and therapeutic areas Translate strategic direction into concrete plans with measurable results Maintain an on-the-ground presence Ensure regular clinic presence across Quebec Build strong, trust-based relationships with healthcare professionals and partners Understand the realities, challenges, and opportunities specific to clinics Use field learnings to adjust strategies and improve programs Strengthen partnerships with clinics Ensure the quality and sustainability of clinic relationships Intervene in more complex or strategic situations as needed Ensure a consistent, high-quality experience at every touchpoint Anticipate and manage risks related to engagement or satisfaction Ensure operational excellence Lead execution and continuous improvement of programs and processes Implement efficient, scalable ways of working to support growth Identify pain points and propose concrete solutions Oversee deployment of recent initiatives, services, or programs Support integration of Patient Support Programs (PSPs) Ensure effective integration of Patient Support Programs (PSPs) Work closely with field case managers (FCM)



Improve the overall experience for clinics and patients Ensure effective issue management and follow-up Collaborate with medical teams, PSP, business development, and leadership Act as the primary point of contact for the region Share field insights to support decision-making Actively contribute to organizational initiatives Define and track performance indicators (KPIs) Requirements

Significant leadership experience in healthcare, pharmaceuticals, or clinical engagement Proven ability to lead a regional strategy and deliver results Strong field presence and comfortable building relationships in person Experience optimizing programs and operations Excellent interpersonal skills and proven ability to influence Strategic mindset and strong business acumen Bilingualism (French and English) is an asset Experience with Patient Support Programs (PSPs) is a plus Willingness to travel regularly across Quebec Core Competencies

Demonstrates strong leadership in healthcare strategy execution, with a focus on building relationships and optimizing Patient Support Programs (PSPs) to enhance clinic and patient experiences. Proven ability to translate strategic goals into measurable outcomes while ensuring operational excellence across the region.

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📌 Regional Director, Engagement & Operations (Winnipeg)
🏢 Jobtailor
📍 Winnipeg