Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking a Service / Scheduling Coordinator to join our team!
The Service/Scheduling Coordinator is motivated, with a solid technical and administrative focus to coordinate compliance preventive maintenance and repairs for our clients while meeting the required KPI targets. This position will require an ability to work effectively via phone and emails with other departments such as coordinating with our Field Scheduling team who provide the labor and materials to complete these jobs.
This position will also arrange for security clearance for our employees when required. Using your professional verbal skills you will coordinate with clients, outside the organization and clients within our organization. If you enjoy engaging with a dynamic range of people on a day to day basis you will find this job most rewarding!
The Service / Scheduling Coordinator is a full time, in-office position who is responsible for, but not limited to the following tasks:
PRIMARY ACCOUNTABILITIES Enforce client Protocols such as timecards and signatures
Communicate updates to our Client Data Communication team
Confirm Onyx Key Performance Indicators are met daily
Book appointments via phone with clients and or their security teams
Other Administrative task as needed
SKILLS AND ATTRIBUTES Proficiency in spoken and written English is required
Strong attention to detail and record keeping
Ability to prioritize work, and meet customer deadlines




Understanding and ability to work with enterprise-wide systems and applications
Excellent interpersonal skills with staff and customers, working both in a team and independently
High level of professionalism and confidentiality
Strong time management skills and ability to work in a fast paced environment in a quickly evolving industry
Efficient and comfortable with technology and software applications
Ability to make sound judgement decisions; problem analysis and problem-solving skills
QUALIFICATIONS 3-5 years in a high paced service-oriented business
Experience with scheduling software
Proficient in Microsoft Excel
Headquartered in Mississauga, Onyx-Fire serves local and national clients, providing preventative maintenance and project services to protect people and properties.
Join our high-performance culture, where you can advance your career, take on greater responsibilities, and contribute to our clients’ property operations and life safety requirements.
This posting is for an existing vacancy. We are actively reviewing resumes for this open role.
Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace.
In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.
We encourage candidates from all backgrounds to apply.
Only candidates who are chosen for interviews will be contacted

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📌 Service/Scheduling Coordinator (Ontario)
🏢 Onyx-Fire Protection Services
📍 Ontario