Ingersoll Rand is an equal‑prospect employer. All qualified applicants will be considered for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other characteristics protected by applicable laws, regulations, and ordinances.

Job Title
Technical Support Specialist

Location
Remote

Job Overview
Provide training and customer support for all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

Handle incoming tech support calls via Zendesk software and emails

Coordinate with USA & Canada support teams and follow up with Zendesk support software

Work closely with the Technical Service Manager to coordinate project plans and training

Provide guidance and follow‑up to distributors and customers to optimize system performance

Train equipment installers on building and equipment setup

Train customers/end users on product functions





Follow‑up with key accounts/integrators for additional training needs

Collaborate with sales team and distributors to provide optimal project solutions

Requirements

Associate’s degree

2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience

Valid USA driver’s license

Core Competencies

Willing to work with low voltage components, basic electronic knowledge, tools, multimeter

Industry Knowledge

Familiarity with smart controllers on swine and/or poultry

Preferences

Bilingual English and Spanish (or French) preferred.

Travel & Work Arrangements/Requirements

Preferred location: Midwest territory

Remote position

Pay Range
The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills, experience and training; licensure and certifications; and geographic location.

Benefits
Our comprehensive benefits package supports your health, well‑being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options.

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📌 Product & Agricultural Technical Support Specialists (Quebec City)
🏢 Ingersoll Rand
📍 Quebec City