Join Shoppers Drug Mart in Mississauga, Ontario, as a Patient Care Specialist on a 12-month contract, focusing on delivering quality patient support and service management. This role requires empathy, attention to detail, and healthcare experience.

In this full-time role, you will be integral to the Specialty Health Network, acting as the sole contact for patients enrolled in their programs. You'll provide support through effective communication and program coordination, ensuring patients and their physicians receive comprehensive assistance. Your expertise in reimbursements and patient advocacy will drive success in patient outcomes and satisfaction.

Key Responsibilities:
• Act as the main point of contact for patients
• Conduct calls to onboard patients into the program




• Educate patients on all program services offered
• Navigate funding options for medications and maintain documentation
• Collaborate with case management and program teams for support

Requirements:
• College Diploma or University degree is essential
• 2-3 years related experience in healthcare
• Customer service experience in a call center environment
• Robust computer skills with MS Office proficiency
• Bilingual candidates (French & English) preferred

Be a champion for patient support and service excellence at Shoppers Drug Mart.
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📌 Patient Care Specialist - 12 Month Contract (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario