Drive innovation in application support as a Senior Business Application Analyst in Toronto with TD. Utilize your expertise in Power BI and AI tools for effective service delivery.

As part of a dynamic team at TD, you will lead complex support initiatives for business applications. This role requires an operations management expert with over 5 years of relevant experience, proficient in incident management and a solid grasp of business process documentation. Your task is to enhance support mechanisms and collaborate with stakeholders to improve efficiency and service quality.

Key Responsibilities:
• Lead complex issue resolution for business applications
• Create and manage Power BI reporting and dashboards




• Ensure consistency in operations and adherence to SLAs
• Develop processes for improved service delivery
• Act as an escalation point for applications management

Requirements:
• Bachelor’s degree or equivalent technical certification
• Minimum of 5 years in support operations
• Experience with Jira and ServiceNow
• Solid analytical skills with Power BI expertise
• Familiarity with Agile methodologies preferred

Your role will be pivotal in optimizing TD’s operational efficiency and strengthening stakeholder relations.
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📌 Senior Analyst, Business Applications in Toronto (Ontario)
🏢 TD Bank Group
📍 Ontario