Drive exceptional outcomes as a Senior Customer Success Manager at Dayforce, a leading HCM company. Partner with enterprise-level clients to enhance value and achieve strategic growth objectives.

In this impactful role, you will advise on long-term customer retention and account expansion at Dayforce. With a focus on maximizing client outcomes, you will lead executive engagement and be a mentor to junior team members. Your ability to cultivate customer advocacy will enhance both customer satisfaction and the overall success practice.

Key Responsibilities:
• Define success metrics and drive strategic success planning
• Conduct in-depth value realization reviews for clients
• Lead executive business reviews, steering committee meetings




• Drive customer advocacy through success stories and references
• Identify opportunities for upselling and revenue expansion

Requirements:
• 7+ years in customer success or account management
• Proven experience managing complex, multi-stakeholder relationships
• Solid understanding of SaaS adoption and value realization
• Excellent communication and negotiation skills
• Proficient with Salesforce or similar platforms

Elevate customer relationships, retention strategies, and account expansion to promote lasting success at Dayforce.
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📌 Senior Manager, Customer Success at Dayforce (Manitoba)
🏢 Dayforce
📍 Manitoba