Impact healthcare training at Baxter as a Senior Customer Service Training Specialist. Lead programs, improve quality, and collaborate to enhance training delivery in Mississauga, Ontario.

In this pivotal role, you will design and manage effective training initiatives for current hires and process updates, enhancing compliance and service quality. Working closely with diverse teams, your expertise in customer service and adult education will guide the delivery of impactful training programs. As part of Baxter, you will promote a culture of accountability and shared success while mentoring team performance.

Key Responsibilities:
• Develop comprehensive training programs for staff and system updates
• Create engaging training materials like presentations and online resources




• Collaborate with experts to ensure content accuracy
• Implement evaluation methods for training effectiveness
• Mentor staff through quality assessments and feedback

Requirements:
• Bachelor's degree in Education or related field
• Over 3 years in Customer Service or adult education
• Proficiency in CRM systems and ERP platforms
• Excellent communication and problem-solving skills
• Ability to manage multiple tasks efficiently

Lead impactful training initiatives and support Baxter's mission to save and sustain lives.
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📌 Senior Customer Service Training Specialist (Ontario)
🏢 Baxter Healthcare
📍 Ontario