Shape the future of guest engagement at WestJet as a Product Owner. This intermediate role requires in-office work up to five days a week, focusing on operational disruption communications.

In this pivotal role, you will lead the strategy and roadmap for enhancing guest communication experiences during travel disruptions. Partnering effectively with the Operations Control Centre and other teams, your mission is to ensure timely, relevant, and user-friendly notifications across the guest journey.

Key Responsibilities:
• Evolve product vision and backlog for disruption communications
• Utilize operational metrics and guest feedback for improvements
• Collaborate with teams to identify communication pain points




• Manage product initiatives from inception through implementation
• Support urgent communication needs during operational challenges

Requirements:
• Bachelor’s Degree or Diploma in a relevant field
• 3-5+ years in digital product roles
• 1-2+ years as a Product Owner
• Robust background in agile product management
• Excellent communication and analytical skills

Drive effective and personalized guest communications as part of WestJet's commitment to exceptional service.
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📌 Product Owner for Guest Communications (Alberta)
🏢 WestJet
📍 Alberta